Website Privacy Policy

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, and communicate with others from around the world. It's important to "MADA" to help our websites visitors retain their privacy when they take advantage of all the Internet has to offer.

We believe your business is no one else's. Your privacy is important to you and to us. So, we'll protect the information you share with us. To protect your privacy, "MADA" follows different principles in accordance with worldwide practices for customer privacy and data protection.

  • We won't sell or give away your name, mail address, phone number, email address or any other information to anyone.
  • We'll use state-of-the-art security measures to protect your information from unauthorized users.

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software, services or information.
  • To help us create content most relevant to you.
  • To alert you to product upgrades, updated information and other new services from "MADA".

Legal Basis for Processing

We process your personal data only when we have a valid legal basis. These bases include:

  • Your consent – When you voluntarily provide information (e.g., registering for newsletters).
  • Performance of a contract – When we need your data to provide services you requested (e.g., software downloads).
  • Compliance with legal obligations – When we are required to retain or disclose data by law.
  • Legitimate interests – When processing supports our business operations (e.g., improving website security, analyzing site usage), provided your rights do not override those interests.

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access : You can request a copy of the personal data we hold about you.
  • Right to Rectification : You have the right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten") : You can request that we delete your personal data, subject to certain legal obligations.
  • Right to Restriction of Processing : You can request that we limit how we use your data in certain circumstances.
  • Right to Data Portability : You may request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object : You can object to the processing of your personal data, particularly for direct marketing purposes.
  • Right to Withdraw Consent : Where we rely on your consent to process data, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

Data Retention Period

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Generally:

  • Registration data is retained until you delete your account or request erasure.
  • Newsletter subscription data is retained until you unsubscribe.
  • Transaction-related data may be retained for up to 5 years to comply with tax and record-keeping laws.

When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your information may be stored and processed in Lebanon or any other country where "MADA", its subsidiaries, affiliates or agents are located. When we transfer your personal data outside the European Economic Area (EEA), we implement appropriate safeguards, including:

  • Standard Contractual Clauses approved by the European Commission, or
  • Transfers to countries deemed adequate by the European Commission.

You may request a copy of these safeguards by contacting our DPO.

CONSENT

If you choose not to register or provide personal information, you can still use most of www.mymada.com. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding "MADA" products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from "MADA".

Marketing Opt-Out Instructions

Every marketing email we send contains a clear "unsubscribe" link at the bottom. You may also opt out of postal mail or telephone marketing by contacting us at legal@mymada.com with "Opt-Out" in the subject line. Please note that service-related messages (e.g., account verification, security alerts) are not subject to opt-out.

ACCESS

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time at the Visitor Center.There, you can:

  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
  • Sign up for electronic newsletters about our services and products.
  • Register. Once you register, you won't need to do it again. Wherever you go on www.mymada.com, your information stays with you.

SECURITY

"MADA" has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

"MADA" strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the organisation without your permission, except under conditions explained above. Inside the organisation, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Lebanon or any other country where “MADA”, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

Third-Party Data Sharing (Service Providers)

We do not sell your personal data. However, we share your data with trusted third parties who perform services on our behalf, including:

  • Payment processors (to handle transactions)
  • Cloud hosting providers (to store data securely)
  • Analytics services (to understand website usage)
  • Customer support tools (to assist with inquiries)

These third parties are contractually required to process your data only according to our instructions and to maintain appropriate security measures.

Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by applicable law.

Cookies & Tracking Technologies

We use cookies (small text files stored on your device) to:

  • Keep you logged in (essential cookies)
  • Remember your preferences (functional cookies)
  • Analyze site traffic (analytics cookies)
  • Deliver relevant marketing (advertising cookies – only with your consent)

Essential cookies do not require consent. All other cookies require your explicit consent before they are placed. You can manage or withdraw your cookie consent at any time via our Cookie Preferences link in the website footer. You may also block cookies through your browser settings, but this may affect website functionality. Third-Party Trackers: We may use Google Analytics, Meta Pixel, or similar services. These tools use their own cookies and are subject to their respective privacy policies.

NOTICE TO PARENTS & CHILDREN'S PRIVACY

Parents or guardians: we want to help you guard your children's privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

Age Limit: Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under these ages. If you believe we have collected data from a child without parental consent, please contact us immediately at legal@mymada.com, and we will delete it promptly.

ENFORCEMENT

If for some reason you believe "MADA" has not adhered to these principles, please notify us by email at legal@mymada.com, and we will do our best to determine and correct the problem promptly.Be certain the words Privacy Policy are in the Subject line.

Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance with this privacy policy and applicable data protection laws. If you have any questions about this policy or how your personal data is handled, you can contact our DPO:

Lodging a Complaint

You also have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement of data protection law has occurred.

Do Not Sell or Share My Personal Information: Because we do not sell your data, no action is required. If this changes, we will provide a clear "Do Not Sell" link on our website.

Automated Decision-Making: We do not use automated decision-making or profiling that produces legal or similarly significant effects on you (e.g., automatic credit denial, hiring decisions). Any automated processing we perform is purely ancillary (e.g., sorting newsletter lists) and does not impact your legal rights.

CUSTOMER PROFILES

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.
When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.mymada.com, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register-just use your Registration ID to identify yourself.

Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date". For material changes, we will notify you via email or a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us: